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Frequently Asked Questions

Last updated: July 10, 2026

In short
Quick answers to the most common questions about Portraitor.
Is my information kept private?

Yes. Your conversation history stays only in your browser and is never stored on our servers. When you generate a psychological portrait, your text is processed transiently by our AI and immediately discarded. We do not keep, sell, or share your conversation data.

Who owns my information?

You do. We do not retain any conversation content after processing. The only copy of your data is in your browser and in the email we send you.

I haven't received my report yet

Reports are delivered to your email within 10–15 minutes. Please check your spam or junk folder. If you still haven't received it after 30 minutes, contact us and we'll help.

I've lost my history. How do I get it back?

Your conversation history is stored only in your browser. If you cleared your browser data, it is permanently gone and we cannot recover it. The email we sent you is your only backup. We strongly recommend keeping that email safe.

How long until I receive my psychological portrait?

Your psychological portrait will be delivered to your email within 10–15 minutes. You can close the page while you wait — we'll email the results to you.

The portrait was about the wrong person

This usually happens when the target name field was left empty or filled in incorrectly. Before generating, make sure you enter the exact name of the person you want to analyse as it appears in the conversation.

The analysis covered the wrong time period

The analysis covers the entire conversation you provide. If you only want a specific time period analysed, paste only the messages from that period.

I wasn't charged / How does billing work?

All payments are handled securely by Stripe. We never see or store your card details. You are charged once per psychological portrait. If something went wrong during processing, you are automatically refunded.

Can I get a refund?

Yes — we offer a 14-day money-back guarantee. If your Portrait doesn't show you something you didn't already know, email us within 14 days of purchase at hello@portraitor.ai and we'll refund you, no questions asked.

Can I analyse more than one person?

Each psychological portrait analyses one person per transaction. To analyse a different person from the same conversation, generate a new portrait with that person's name in the target field.