Version 1.3 · Last updated: September 30, 2026
By accessing or using Portraitor (the "Service"), operated by Project 54 ("we", "our", "us"), you agree to these Terms of Service. If you do not agree to them, you must not use the Service. We may update these Terms. Each version carries its own number and date, shown at the top of this page, and every previous version remains readable from the version history at the end of this page. Continuing to use the Service after a change means you accept the updated Terms.
Portraitor analyses a conversation export from a supported messaging application and generates a written portrait of a participant in that conversation: their communication patterns, attachment and conflict style, emotional regulation, and patterns of concern where the analysis finds them. The analysis is performed by a third-party artificial-intelligence provider, named in our Privacy Policy, on text from which identifying details have been removed on your device. The portrait is shown to you on screen, sent once to the email address you gave at checkout, and can be saved as a file produced on your device. We keep no copy of it and cannot reissue it if you lose it. The Service is built for reflection on your own relationships and is not designed to assess anyone for any other purpose.
You must be at least 16 years old to use Portraitor. By using it, you confirm you meet this requirement and have the legal capacity to accept these Terms.
You may purchase a single portrait as a guest, with no Pass or registration needed.
For repeat use, we issue a Pass, being a code that entitles the holder to a monthly allowance of portraits. A Pass is not an account. It is issued anonymously and is not associated with your name or email address.
You should be aware of the consequences of this. A Pass entitles whoever holds it to use it, and we have no means of verifying that the holder is the purchaser. If a Pass is lost or disclosed to a third party, we may be unable to establish that it belongs to you, and we accept no liability for portraits generated by any person in possession of it. Where a Pass is shared, its monthly allowance is shared with it.
You agree not to use another person's Pass without their authorisation, and not to resell or otherwise commercially exploit a Pass.
Portraitor is built for understanding yourself. You agree not to:
The Service is offered on two payment models: a one-off portrait and a monthly Pass. Sections 6.1 and 6.2 describe buying them on the website, and section 6.3 buying them in the iPhone app. The applicable price is displayed before you confirm any purchase. Payments on the website are processed by Stripe and are subject to Stripe's terms of service.
On the website, prices are stated in United States dollars and are the same in every country. No tax is added at checkout. If your card is issued in another currency, your bank performs the conversion and may apply its own charges.
A one-off purchase entitles you to a single portrait. Payment is taken in advance of generation. A one-off purchase does not recur, and we retain no payment method for future billing. If you purchase only one-off portraits, no further sum will be charged to you.
A Pass is a recurring subscription that renews automatically until cancelled. By purchasing a Pass you authorise us to charge your payment method on the following basis:
Cancellation. You may cancel at any time by opening your Pass from the Pass panel and selecting Cancel, or by writing to us at admin@portraitor.ai. Cancellation takes effect at the end of the monthly period for which you have already paid; your Pass remains usable until that date and will not renew thereafter. No cancellation fee applies and there is no minimum term.
When you cancel, we instruct our payment processor to remove your stored payment method. You may resume a cancelled Pass at no charge; your original renewal date and remaining allowance are preserved, and a card is collected again only when the next renewal falls due.
In the Portraitor iPhone app, a portrait and the Pass are bought through Apple's App Store using in-app purchase, not through Stripe. Apple takes the payment, and Apple's own terms, billing and refund process apply to it. Prices in the app are set in the App Store for your country, shown in your local currency, and include any tax Apple applies.
A portrait bought in the app is a single purchase that does not renew. The Pass bought in the app is a monthly subscription charged to your Apple Account. It renews automatically each month at the same price until you cancel it, and Apple charges the renewal within the 24 hours before the current month ends. Each renewal restores the Pass allowance of 10 portraits, and unused portraits do not carry forward. You can cancel at any time in your Apple Account settings: on your iPhone, open Settings, tap your name, then Subscriptions. Your Pass keeps working until the end of the month you have paid for, and is not charged again. The early refill described in section 6.2 is not available for a Pass bought in the app.
Portraits are non-refundable once delivered, except where Apple or the law provides otherwise. Refunds for purchases made in the app are decided by Apple, and you can request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves. If a portrait you bought in the app cannot be made, your purchase is not used up: it stays available in the app for your next portrait, and for a Pass the portrait is returned to its allowance.
A Pass can be used both on the website and in the app, with its Pass code. A Pass bought on the website is billed by Stripe and managed on the website, from the Pass panel. A Pass bought in the app is billed by Apple and managed in your Apple Account settings, including when you use it on the website. Purchases made in the app are not shared through Family Sharing.
Nothing in this section affects your statutory rights, including those described in section 7.1.
If you are a consumer resident in the United Kingdom or the European Union, you would ordinarily have 14 days in which to cancel an online purchase of digital content and obtain a full refund. That cancellation period does not apply to purchases from the Service. A portrait, and the allowance of a Pass, are supplied as soon as you pay. By confirming your order, you expressly ask us to begin supplying them straight away, and you acknowledge that you therefore have no right to cancel the purchase.
This does not stop you ending a Pass: you can cancel it at any time so that it does not renew, as described in sections 6.2 and 6.3. A portrait that cannot be made is refunded automatically under section 7.2. For a purchase made in the iPhone app, Apple's own terms decide whether a refund is available, as described in section 6.3.
Nothing in this clause affects any other right or remedy available to you under applicable law.
If your portrait cannot be generated, or the on-device removal of identifying details cannot complete, nothing is transmitted and the charge is reversed automatically. You do not need to ask. For a Pass, the portrait is returned to your allowance instead. For a purchase made in the iPhone app, the purchase stays available for your next portrait instead, as described in section 6.3.
Your content: you keep ownership of the conversation you submit. You grant us a limited licence to process it solely to provide the Service. Your portrait: the analysis we return is yours to use for personal purposes; we claim no ownership of it. Our Service: the design, code, and branding of Portraitor belong to Project 54 and are protected by law.
The Service relies on a third-party artificial-intelligence provider, which we name in our Privacy Policy. You acknowledge that:
Portraitor is for reflection only. It is not a substitute for psychological, psychiatric, medical, legal, financial, or relationship counselling, diagnosis, or treatment. Do not rely on it for important life decisions.
If you are experiencing a mental health difficulty, a relationship crisis, or any situation where professional help is needed, please contact a qualified professional or your local emergency services.
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, emotional distress, relationship outcomes, or decisions taken in reliance on a portrait. Our total liability will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold harmless Project 54 and its team from any claims, losses, or expenses (including legal fees) arising from your use of the Service, your breach of these Terms, your violation of anyone's rights, the content you submit, or actions you take based on a portrait.
We may suspend or end your access without notice if you breach these Terms or use the Service unlawfully. If we end a Pass for any other reason, we will refund the unused part of the current month; a Pass bought in the iPhone app, which we cannot refund, instead stays usable until the end of the month that has been paid for and does not renew. On termination, your right to use the Service stops, and clauses that should survive (liability, indemnification, governing law) continue to apply.
We may take the Service offline for maintenance or in an emergency. Any purchase interrupted by this is refunded automatically under section 7.2.
These Terms and any dispute arising out of or in connection with them are governed by the law of England and Wales, and the courts of England and Wales shall have jurisdiction.
If you are a consumer, this clause does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence, and you retain the right to bring proceedings in the courts of that country.
Before commencing proceedings, we ask that you contact us at admin@portraitor.ai so that we may attempt to resolve the matter directly. This is a request and not a precondition to any right you may have.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, are the entire agreement between you and Project 54 regarding the Service and replace any prior understandings.
Project 54
Email: admin@portraitor.ai
Each version of this document is listed below, together with the date it took effect and what changed. Superseded versions remain readable so that you can see the exact wording that applied when you used the Service.
| Version | In effect from | What changed |
|---|---|---|
| 1.3 | September 30, 2026 | Section 6.3 describes purchases in the iPhone app, which Apple processes, and section 6 now says which parts apply to the website. Section 7.1 now states that purchases have no 14-day cancellation period, because you ask for them to be supplied straight away when you pay. Section 13 says what happens when we end a Pass bought in the app. |
| 1.2 (archived copy) | September 21, 2026 | The name the Service trades under is now written Project 54 throughout, in sections 1, 11, 12, 15 and 17. The registered company behind that name, with its company number and registered office, is identified in section 1 of the Privacy Policy. |
| 1.1 (archived copy) | September 16, 2026 | Section 5 now describes the permission confirmation the Service actually collects before payment, in place of wording about the other person opting in. Section 5 also prohibits using a portrait to make or support decisions about employment, education, housing, credit, insurance or similar matters, and prohibits access through browser automation. Section 2 now describes what a portrait contains and how it is delivered. Section 6 adds currency and tax, the early refill, what happens on cancellation and resumption, and replaces the price-change notice with a price guarantee for existing Passes. Section 7 adds automatic refunds. Section 9 adds confidence figures and candid content. Section 11 restates the liability cap. Section 13 limits termination without cause and adds service availability. Section 16 leads with a helpline directory that works in any country and adds the European and United States emergency numbers. Sections 2 and 9 now describe the analysis provider generically and point to the Privacy Policy, which names it. |
| 1.0 (archived copy) | September 13, 2026 | First published version of these Terms. |