What happens if you lose your chat analysis pass?
The code is issued anonymously and cannot be reissued. What the terms, privacy and data rights pages say you can still recover, and the charge that keeps running until you stop it.
A Portraitor Pass cannot be reissued. The code is issued anonymously, it is not associated with your name or email address, and the published pages describe no route by which anyone at Portraitor could send it to you again. The subscription behind the code is a different matter: it is held against the email address you paid with, and from that address it can be inspected, exported or cancelled.
Portraitor sells repeat use as a Pass rather than an account. The Terms of Service, version 1.3, call it “a code that entitles the holder to a monthly allowance of portraits” and state plainly that “A Pass is not an account.” That single design choice decides everything about losing one, and on this question the published pages are unusually direct.
A Pass is a code, and nothing links it to you
Section 4 of the terms says a Pass “is issued anonymously and is not associated with your name or email address.” The Privacy Policy, also version 1.3, puts the same fact from the other side: “The Service does not operate user accounts,” and a Pass is “an anonymous code granting a monthly allowance of portraits” which is “not associated with your name or email address, and we are unable to identify the person using one.”
There is therefore no password reset, because there is nothing to reset. The same policy that keeps Portraitor from knowing who is using a Pass keeps it from recognising you as the person who bought one. If you have not met that trade before, the guide to buying a chat analysis without an account sets out the rest of it.
Why nobody can send the code back to you
The terms state the position in one sentence: “A Pass entitles whoever holds it to use it, and we have no means of verifying that the holder is the purchaser.” They continue that if a Pass “is lost or disclosed to a third party, we may be unable to establish that it belongs to you, and we accept no liability for portraits generated by any person in possession of it.” Section 4 adds that “Where a Pass is shared, its monthly allowance is shared with it.”
Read together, those clauses say that possession of the code is what entitles someone to spend the allowance, and that Portraitor does not undertake to tell one holder from another. The data rights page says the same thing about its own export: “The one thing the export does not contain is your Pass code itself, because it is a credential and you already hold the only copy.”
The phrase to notice is “the only copy.” Portraitor is not withholding the code from you. On its own account it does not have it.
What a data request still tells you
The Your Data Rights page, version 1.3, is the part most people miss. An access request returns “a copy of the data associated with your email address: your payment history, including processor references and whether each receipt was delivered, and any Pass linked to the address with its usage count, price paid and renewal date.” So the Pass is not invisible. Its usage count, the price paid and the renewal date can all be recovered from the email address at checkout, even though the code cannot.
The page says a request is confirmed by a verification link sent to that address, that requests are processed “within 30 days,” and that “Links to view or export your data expire after 24 hours; deletion links expire after 30 minutes.” Erasure is described as having “your email address erased from our payment processor, which is the only place it is held,” and the page notes that “There is no account to delete.” The longer walkthrough is in deleting your data from a chat analyser.
Billing carries on after the code is gone
This is the expensive part. Section 6.2 of the terms states that “A Pass is a recurring subscription that renews automatically until cancelled,” charged at “$19 on purchase, and the same amount on the corresponding date of each subsequent month until the subscription is cancelled.” Each renewal “restores the Pass allowance to 10 portraits,” and unused portraits “expire at the end of the monthly period and do not carry forward.” Losing the code stops none of that.
The terms give two cancellation routes, and only one of them needs the code. You may cancel “by opening your Pass from the Pass panel and selecting Cancel, or by writing to us at admin@portraitor.ai.” Cancellation “takes effect at the end of the monthly period for which you have already paid,” with “no cancellation fee” and “no minimum term.” The terms also say a cancelled Pass may be resumed “at no charge,” with “your original renewal date and remaining allowance” preserved.
What the renewal cycle buys, and what the two prices cover, is set out in how a chat analysis subscription renews and what a chat analysis costs.
Two things the terms do not say
The privacy page lists a cookie set by Portraitor whose stated purpose is “Keeping your Pass active.” It “Allows your Pass to remain active as you move between pages, so that it need not be re-entered each time,” with a duration of “Up to 30 days,” and the page says that what the site stores on your device is “removed when you clear your browsing data for this site.” The pages do not say whether a browser that still holds that cookie can display the code again, so this page does not claim that it can.
Nor do they rule a reissue out. Section 4 says only that Portraitor “may be unable to establish” that a lost Pass belongs to you, which is a qualified statement rather than a refusal, and no published page describes what happens if you write to the address in section 6.2 with a payment reference and ask. Where the four pages stop, this page stops with them. The same boundary applies to the portraits themselves, which the privacy page says live in your own browser rather than on a server, as where your portrait is saved explains, and to the ownership question covered in who owns a chat analysis.
If you have not bought a Pass yet, the honest summary is that the anonymity is real and so is its price: one code, no recovery, and a monthly charge that only you can stop. Portraitor also sells a single portrait with no code and no renewal, which avoids the question entirely.
Frequently asked questions
Frequently asked questions
Can Portraitor resend my Pass code?
No published page describes a route for it. The terms say a Pass is issued anonymously and that Portraitor has “no means of verifying that the holder is the purchaser,” and the data rights page says an export withholds the code “because it is a credential and you already hold the only copy.”
Will I keep being charged if I lose the code?
Yes. The terms say a Pass “renews automatically until cancelled,” at $19 on the corresponding date of each month, and nothing in them makes a lost code stop the renewal.
How do I cancel without the code?
The terms give a second route that does not need it: writing to admin@portraitor.ai. Cancellation then “takes effect at the end of the monthly period for which you have already paid.”
Do the portraits I already made disappear?
No. The privacy page says your portrait history, meaning the conversations you submitted and the results returned, “is stored within your own browser” and stays there until you clear your browsing data for the site. It is held on your device, not behind the code.
Can I find out how many portraits a lost Pass has left?
The data rights page says an access request returns “any Pass linked to the address with its usage count, price paid and renewal date.” That comes from the email address you paid with, not from the code.
A Pass is a credential, not a login, and the published pages are consistent about what that costs you.
One code, or no code at all
A Pass is a monthly allowance behind an anonymous code. A single portrait needs no code and never renews, so there is nothing to lose and nothing to cancel.
See both options